Privacy Policy

Solar Energy Solutions (“SES,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have including with respect to phone calls and text messages (SMS/MMS) you receive from us. This Policy applies to sesre.com, our sales and service interactions, and our customer communications, including calling and messaging programs.

1. Information We Collect

We collect the following categories of information:

Contact information name, mailing/service address, email address, and phone number(s).
Account and service information details about your solar system, service plan, project status, and service history.
Communications data records of calls, emails, text messages, and other correspondence with SES, including the content of messages you send us and your consent/opt-in status for calls and texts.
Payment information billing details needed to process payments (processed through our payment providers; we do not store full payment card numbers).
Website and device data IP address, browser type, and usage data collected through cookies and similar technologies when you visit sesre.com.

2. How We Collect Information

We collect information directly from you when you request a quote, sign up for service, call or text us, complete a form on our website, or otherwise interact with SES. We also collect information automatically through our website and through the tools we use to manage customer relationships and communications (such as our CRM and calling/texting platforms).

3. How We Use Your Information

We use the information we collect to:

Provide, schedule, and manage solar installation and maintenance services;
Respond to inquiries and provide customer support;
Send appointment reminders, service updates, and account-related notifications by phone or text;
With your consent, send you marketing or promotional messages;
Process payments and maintain business records;
Improve our services, website, and communications; and
Comply with legal obligations and enforce our agreements.

4. Text Messaging (SMS/MMS) Program

With your consent, SES may send you text messages related to appointment scheduling and reminders, service and project updates, billing, and if you opt in separately promotional offers. Message frequency varies based on your account activity and the type of messages you’ve agreed to receive. Message and data rates may apply.

Opting In: You opt in to receive texts from SES by providing your mobile number and affirmatively agreeing to receive messages, such as through our website, over the phone, or in person at the time you request service.

Opting Out: You may opt out of text messages at any time by replying STOP to any message you receive from us. After you opt out, we will send one final message confirming your opt-out, and you will not receive further texts from that program unless you opt back in. You may also contact us using the information in Section 9 below.

Getting Help: Reply HELP to any text from us, or contact service@sesre.com or 877.312.7456 (option 2), for assistance.

Supported Carriers: Carriers are not liable for delayed or undelivered messages.

5. How We Share Your Information

No mobile information including phone numbers, opt-in status, and messaging consent will be shared or sold to third parties or affiliates for marketing or promotional purposes. This applies to all opt-in data and consent for both calling and texting programs.

We may share other categories of information described in Section 1 with:

Service providers who perform functions on our behalf, such as CRM, scheduling, calling, texting, payment processing, and IT hosting providers, under contractual confidentiality and data-protection obligations;
Installation and service subcontractors as needed to complete your project;
Government agencies, utilities, or permitting authorities where required to complete installations or comply with law;
Professional advisors (e.g., legal, accounting) as needed; and
Another party in connection with a merger, acquisition, or sale of business assets, subject to this Policy or a comparable one.

We do not sell your personal information to third parties for their own independent marketing purposes.

6. Data Storage and Security

We retain personal information for as long as needed to provide our services, maintain business and legal records, and comply with applicable law. We use administrative, technical, and physical safeguards designed to protect your information against unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. To exercise these rights, or to update your contact preferences, contact us using the information in Section 9. We will respond to verifiable requests within the timeframe required by applicable law.

You may opt out of text messages at any time by replying STOP, and you may ask to stop receiving marketing calls or emails by contacting us directly.

8. Other Important Information

Children’s Privacy: Our services are directed to adults, and we do not knowingly collect personal information from children under 13.

Third-Party Links: Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

Changes to This Policy: We may update this Policy from time to time. The “Effective Date” at the bottom of this page reflects the date of the most recent revision. Material changes will be posted on this page.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy choices, contact us at:

Solar Energy Solutions (SES)

1038 Brentwood Ct., Lexington, KY 40511

Email: service@sesre.com

Phone: 877.312.7456, option 2

Website: sesre.com

This document is a compliance-oriented draft intended to satisfy Twilio’s A2P 10DLC campaign vetting requirements (a publicly accessible, consistent privacy policy that discloses SMS practices and states that mobile opt-in data is not shared with third parties for marketing purposes). It is not a substitute for review by SES’s legal counsel, who should confirm state-law requirements (e.g., CCPA/CPRA-type statutes), fill in the bracketed effective date, and confirm the final wording before publication at a public URL.

SMS Terms & Conditions

Solar Energy Solutions (SES) • Lexington, KY • sesre.com

These Terms & Conditions (“Terms”) govern the SMS/MMS text messaging program (the “Program”) operated by Solar Energy Solutions (“SES,” “we,” “us,” or “our”). By opting in to receive text messages from SES, you agree to these Terms.

1. Program Description

The SES SMS Program sends text messages related to your solar installation and service, including:

Appointment scheduling and reminders (e.g., site surveys, installation, and maintenance visits);
Project and service status updates;
Billing and account notifications; and
Promotional and marketing offers, for customers who separately opt in to receive these.

Message frequency may vary depending on your account activity and the types of messages you’ve agreed to receive.

2. Cost and Frequency

Message and data rates may apply. Message frequency may vary. Contact your wireless carrier for details about your specific text and data plan.

3. How to Opt In

You may opt in to the Program by providing your mobile phone number and affirmatively agreeing to receive text messages from SES, for example, through a form on our website, over the phone, or in person when you request a quote or service. By opting in, you consent to receive recurring automated text messages from SES at the mobile number provided. Consent to receive text messages is not a condition of purchasing any goods or services from SES.

4. How to Opt Out

Reply STOP to opt out of text messages at any time. After you reply STOP, we will send one final message confirming your opt-out, and you will receive no further messages from that Program unless you opt in again. You may also contact us using the information in Section 7 below to be removed from the Program.

5. How to Get Help

Reply HELP to any message for assistance, or contact our customer support team directly:

Email: service@sesre.com

Phone: 877.312.7456, option 2

6. Carrier Liability

Carriers are not liable for delayed or undelivered messages. SES is not responsible for delays in message delivery caused by your wireless carrier or other factors outside of our control.

7. Contact Us

Solar Energy Solutions (SES)

1038 Brentwood Ct., Lexington, KY 40511

Email: service@sesre.com

Phone: 877.312.7456, option 2

Website: sesre.com

8. Privacy

Your use of the Program is also governed by our Privacy Policy, which explains how we collect, use, and share your information, including your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

9. Changes to These Terms

We may update these Terms from time to time. The “Effective Date” in the footer of this page reflects the date of the most recent revision. Continued participation in the Program after changes are posted constitutes acceptance of the updated Terms.

This document is a compliance-oriented draft intended to satisfy Twilio’s A2P 10DLC campaign registration requirements for a TermsAndConditionsUrl and PrivacyPolicyUrl (linked in Section 8). Replace the placeholder Privacy Policy URL with SES’s live, published URL before submitting for registration, fill in the bracketed effective date, and have SES’s legal counsel confirm final wording before publication at a public URL.

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By clicking ‘Submit,’ I agree by electronic signature to receive recurring automated marketing and other calls and texts from Solar Energy Solutions at the number I entered above, even if I am on a “Do Not Call” list (consent not required to make a purchase), msg & data rates apply, reply Stop to opt-out of texts, or HELP for help. Read more about our Privacy Policy here.

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